Privacy Policy

At ICO Energy, we are committed to protecting the privacy and confidentiality of the individuals and businesses who visit our website, use our services, or interact with our team. This Privacy Policy outlines how we collect, use, store, and protect your information. By using our website, https://www.ico-energy.com, you agree to the practices described below.

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1. Who We Are
ICO Energy provides energy management solutions that help businesses monitor, optimize, and improve energy performance. Our services include the ICO Vision platform, metering and billing solutions, carbon tracking tools, meter product solutions, and ongoing support. We operate with integrity, innovation, and a firm commitment to data protection.

2. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information in the following ways:

a. Information You Provide Voluntarily
When you fill out forms on our website or contact us directly, you may be asked to provide:
Full name
Business or organization name
Job title or role
Email address
Phone number
Industry or sector

Any additional information you submit voluntarily in messages or demo requests
This information is collected so we can respond to inquiries, schedule demos, or provide customer support.

b. Information Collected Automatically
When you browse our website, we may automatically collect:
Your IP address
Browser type and version
Pages you visit on our site
Referring/exit URLs
Device type and operating system
Date/time stamps

We use cookies and similar tracking technologies to gather this data for analytics and to improve user experience.

c. Cookies and Tracking Technologies
ICO Energy uses cookies, web beacons, and tracking pixels to enhance website functionality and measure traffic. These may include:
Session cookies to enable navigation
Analytics cookies to collect site usage statistics
Preference cookies to store user preferences

You can manage or disable cookies in your browser settings at any time.

3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to inquiries, service requests, or demo bookings
To provide access to our energy platforms and services
To improve the functionality and performance of our website
To conduct internal business analysis and reporting
To communicate updates, offers, or service notices (only if you’ve opted in)
To comply with legal obligations or industry regulations

We do not sell, rent, or trade your information with third parties for marketing purposes.

4. Legal Basis for Processing (For EU Visitors)
If you are accessing our website from the European Economic Area (EEA), we process your data under the following lawful bases:
Consent (when you voluntarily submit information)
Contract (when your information is necessary for providing services)
Legitimate interest (such as improving services or preventing fraud)
Compliance with legal obligations

5. Sharing and Disclosure
We may share your information with trusted third parties only in the following situations:
Service Providers: We may work with third-party vendors (such as analytics platforms, hosting providers, and CRM tools) who process data on our behalf.
Legal Requirements: If required by law, subpoena, or court order, we may disclose your information to authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

All vendors and partners are expected to comply with applicable privacy regulations and safeguard user data.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. The retention period may vary depending on the type of data and context of collection.

Once the data is no longer required, we securely delete or anonymize it.

7. Data Security
ICO Energy uses technical, organizational, and administrative measures to protect your personal information, including:
SSL encryption on our website
Secure servers and firewall protection
Role-based access controls for internal staff
Regular security audits and updates

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to practice safe browsing and to avoid sending sensitive information through unencrypted channels.

8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to access – Know what data we have about you
Right to rectify – Correct any inaccurate or incomplete data
Right to erase – Request deletion of your information
Right to restrict processing – Limit how we use your data
Right to data portability – Receive a copy of your data in a structured format
Right to object – Opt-out of direct marketing or automated profiling
To exercise any of these rights, contact us at infoico@ico-energy.com. We may require verification of your identity before processing requests.

9. Third-Party Links
Our website may include links to third-party websites or platforms. Please be aware that we are not responsible for the content or privacy practices of those external sites. We recommend reviewing their policies before submitting any personal information.

10. Children’s Privacy
ICO Energy does not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have inadvertently received information from a child, we will delete it promptly.

11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page.

If the changes are significant, we may notify you by email (if we have it) or through a notice on our website.

We encourage you to review this page regularly to stay informed about how we protect your information.